Service operations / SELECTED ENGINEERING WORK
Queue Management Suite
Mobile and tablet applications supporting queues, appointments, and customer feedback.
This overview describes my engineering work on this project, including its purpose, implementation, and technical focus. Project illustrations are abstract; private assets and internal implementation details are not published here.
Overview
Mobile and tablet applications supporting queues, appointments, and customer feedback. My work connects the user experience with the data, application logic, and integrations behind these workflows.
Problem addressed
Service environments need coordinated tools for customer feedback, counters, appointments, and offline queue workflows.
Solution
Worked across a suite of Android applications for customer feedback, counter displays, tablets, appointments, and offline queue management.
Key features
- Customer feedback app
- Counter display app
- Tablet interfaces
- Appointment workflows
- Offline queue management
- Android applications
- Kotlin development
- Java development
Technical outcome
Contributed to connected queue-management tools spanning customer-facing and operational service workflows.
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